Fastest
In the app
Open Ehsaas and go to Settings → Delete account. Confirm, and the account closes straight away.
If you cannot open the app
By email
Write to [email protected] from any address, with the subject Delete my account, and include the mobile number the account is registered with.
We verify the request is really from you before deleting anything, then confirm once it is done — within 15 days at the latest, usually much sooner.
What gets deleted
- Your profile — name, photo, bio, age, languages, interests and mood tags
- Your photos, voice notes and anything else you uploaded
- Your stories, and any story replies or reactions
- Your voice introduction, if you recorded one
- Who you follow and who follows you
- Your call history
What we have to keep
- Messages you sent, in the other person's copy of the conversation
- A conversation belongs to both people. Removing your half would rewrite someone else's chat history, so your messages stay where they were sent. Your own copy goes with your account, and your name and photo no longer appear against them.
- Records of purchases, earnings and payouts
- Tax and accounting law requires us to keep financial records for a set number of years. These show that a transaction happened — they do not contain your conversations.
- A record of a ban and any upheld reports
- So that an account banned for harming someone cannot simply be created again the next day.
Before you delete
Deleting forfeits any coins you have not spent and any earnings you have not withdrawn. If you have a balance to withdraw, request the withdrawal and wait for it to be paid first.
Deleting specific data, without closing your account
You do not have to delete your whole account to remove something. Each of these takes effect straight away, from inside the app:
| What | Where |
|---|---|
| Your location | Settings → Location → turn off. The stored city and area are deleted, not just hidden. |
| A story you posted | Open the story → Delete. Stories also expire on their own after 24 hours. |
| Your voice introduction | Edit profile → Voice intro → Remove. |
| Push notifications | Turn them off in Settings; the device token is deleted from our servers. |
| Call recordings | Deleted automatically 24 hours after every call. Nothing to do. |
For anything else, write to [email protected] from the number your account is registered with, telling us what you want removed. We reply within 24 hours and act within 15 days.
For the full detail of what we store and for how long, see the Privacy Policy.