Safety & Community

What is not allowed

These end accounts. They are the short version of the conduct rules in ourTerms of Use.

• Sexual content, and any sexual talk directed at someone who has not invited it.
• Anything involving a minor. This is reported to the authorities, not just removed.
• Harassment, threats, casteist or communal abuse, and stalking.
• Recording or screenshotting someone's call, voice or photos without them agreeing.
• Asking anyone to pay you or send money outside the app.
• Pretending to be someone else, or lying about your age or gender.
• Sharing anyone's private details — number, address, workplace.

How to report someone

There is a report option everywhere a person appears in the app:

• on their profile;
• during a call, and on the screen right after a call ends;
• in a chat, from the menu at the top;
• on a story.

Every woman who takes calls on Ehsaas has verified her profile with a short selfie video that our team reviews. If you believe a profile does not belong to a woman, report it and choose This is not a woman. When several different callers report the same profile, it stops receiving calls until she verifies again.

Tell us what happened in your own words. If it is about something said on a call, include the time — we keep a record of when calls happened, which helps us find it.

What happens after a report

Reports go into a queue that a human reviews. We aim to acknowledge every report within 24 hours. Reports involving a minor, or a credible threat to someone's safety, jump the queue and are looked at immediately.

Depending on what we find, we may:

• remove the content;
• warn the account;
• suspend or permanently ban the account;
• report it to law enforcement.

We will not always be able to tell you the outcome for the other person's account — but if you ask, we will confirm that your report was reviewed and acted on.

Blocking

Blocking someone stops them contacting you: no calls, no messages, and you will not be matched with each other again. You can block from a profile, from a chat, or from the screen after a call.

Blocking is not the same as reporting. If someone broke the rules, please report them too — blocking only protects you, while a report protects everyone else.

You can see and undo your blocks under Settings → Blocked users.

How bans work

For most first-time breaches, an account gets a warning and the content is removed. Repeat breaches, or a single serious one, end the account.

Some things are permanent on the first instance: anything involving a minor, credible threats of violence, and non-consensual sexual content.

A banned account is told the reason. If you think a ban was wrong, reply to us at [email protected] and a person will look at it again. Making a new account to get around a ban is itself a permanent-ban offence.

Protecting yourself

• Keep it in the app. Once a conversation moves to another platform, we cannot see it, cannot act on it, and cannot help you.
• Never send money to another user. Nobody on Ehsaas needs your UPI ID. Anyone asking for one is running a scam — report them.
• Do not share your phone number, address or workplace with someone you have just met.
• You can end a call at any time, for any reason, without explaining yourself. You are not being rude.
• Be careful with anything you would not want kept. We record calls only for safety — they are deleted after 24 hours and opened only if the call is reported — but we cannot stop another person pointing a second phone at their screen. That is against our rules, and it is still worth knowing.

Child safety standards

These are Ehsaas's published standards against child sexual abuse and exploitation (CSAE). They apply to everyone who uses Ehsaas, everywhere, with no exceptions and no warnings.

Ehsaas is strictly 18+

Nobody under 18 may create an account or use Ehsaas. Age is collected at sign-up and the account cannot be created without confirming it. An account we believe belongs to someone under 18 is removed, whether or not anything else has happened on it.

What is prohibited

Zero tolerance, meaning immediate removal and a permanent ban:

• Child sexual abuse material (CSAM) in any form — images, video, audio, drawings or text — whether shared, requested, described or linked to.
• Sexualising a minor in any way, including in conversation, roleplay or a profile.
• Grooming: building a relationship with a minor for sexual purposes, or attempting to move a suspected minor to another platform.
• Soliciting, offering or advertising sexual contact with a minor, or trafficking of any kind.
• Adults seeking contact with minors, and any account presenting itself as a minor.

How to report it

In the app, open the person's profile or your chat with them, chooseReport, and select Child safety concern. Reports of this kind are prioritised above every other report type.

You can also write to [email protected] at any time, from any address, whether or not you have an account. You do not need to be certain. We would rather review a hundred wrong reports than miss one real child.

What we do about it

• Remove the content and permanently ban the account.
• Preserve the evidence, including any call recording, rather than letting our normal 24-hour deletion remove it.
• Report to the National Center for Missing & Exploited Children (NCMEC) and to the relevant Indian authorities, as required by law.
• Block the number from being used to create another account.

Point of contact

Our designated contact for child safety matters, including enquiries from law enforcement and child protection organisations, is[email protected].

If a child is in immediate danger, contact the police on 112or Childline India on 1098 before contacting us.

If someone is in danger

We are a small team and we are not an emergency service. If someone is at immediate risk, contact the authorities first, then tell us.