Safety & Community

What is not allowed

These end accounts. They are the short version of the conduct rules in ourTerms of Use.

• Sexual content, and any sexual talk directed at someone who has not invited it.
• Anything involving a minor. This is reported to the authorities, not just removed.
• Harassment, threats, casteist or communal abuse, and stalking.
• Recording or screenshotting someone's call, voice or photos without them agreeing.
• Asking anyone to pay you or send money outside the app.
• Pretending to be someone else, or lying about your age or gender.
• Sharing anyone's private details — number, address, workplace.

How to report someone

There is a report option everywhere a person appears in the app:

• on their profile;
• during a call, and on the screen right after a call ends;
• in a chat, from the menu at the top;
• on a story.

Tell us what happened in your own words. If it is about something said on a call, include the time — we keep a record of when calls happened, which helps us find it.

What happens after a report

Reports go into a queue that a human reviews. We aim to acknowledge every report within 24 hours. Reports involving a minor, or a credible threat to someone's safety, jump the queue and are looked at immediately.

Depending on what we find, we may:

• remove the content;
• warn the account;
• suspend or permanently ban the account;
• report it to law enforcement.

We will not always be able to tell you the outcome for the other person's account — but if you ask, we will confirm that your report was reviewed and acted on.

Blocking

Blocking someone stops them contacting you: no calls, no messages, and you will not be matched with each other again. You can block from a profile, from a chat, or from the screen after a call.

Blocking is not the same as reporting. If someone broke the rules, please report them too — blocking only protects you, while a report protects everyone else.

You can see and undo your blocks under Settings → Blocked users.

How bans work

For most first-time breaches, an account gets a warning and the content is removed. Repeat breaches, or a single serious one, end the account.

Some things are permanent on the first instance: anything involving a minor, credible threats of violence, and non-consensual sexual content.

A banned account is told the reason. If you think a ban was wrong, reply to us at [email protected] and a person will look at it again. Making a new account to get around a ban is itself a permanent-ban offence.

Protecting yourself

• Keep it in the app. Once a conversation moves to another platform, we cannot see it, cannot act on it, and cannot help you.
• Never send money to another user. Nobody on Ehsaas needs your UPI ID. Anyone asking for one is running a scam — report them.
• Do not share your phone number, address or workplace with someone you have just met.
• You can end a call at any time, for any reason, without explaining yourself. You are not being rude.
• Be careful with anything you would not want kept. We do not record calls, but we cannot stop another person pointing a second phone at their screen. That is against our rules, and it is still worth knowing.

Minors

Ehsaas is 18+. If you believe an account belongs to someone under 18, report it or write to [email protected]. We would rather review a hundred wrong reports than miss one real child.

If someone is in danger

We are a small team and we are not an emergency service. If someone is at immediate risk, contact the authorities first, then tell us.